LC Interpreting Services is now SignNexus!
SignNexus sets the standard for excellence and efficiency when accommodating the diverse communication and cultural needs of individuals who are Deaf, DeafBlind, and Hard of Hearing.
SignNexus is a distinguished interpreting agency that specializes in American Sign Language, International Sign, and other sign language modalities. On-site and Remote Sign Language Interpreting Services are available to help organizations fulfill their obligations under the Americans with Disabilities Act.
SignNexus offers Communication Access Realtime Translation (CART) services, also known as Realtime Captioning, for live events. Remote Captioning Services are also available to facilitate ADA compliant accessibility for virtual events on any platform.
SignNexus Interpreters and Captioners have extensive experience in a variety of specialized settings.
The experiences of marginalized people are being shared more widely than ever thanks to social media. This is certainly true within the Deaf and Hard of Hearing community, where people from all backgrounds can utilize various platforms to connect with an engaged audience and publicly share their everyday lives, their success stories, and unfortunate personal experiences of injustice.
Sometimes incidents of discrimination can occur at a business, which then places that organization under scrutiny for practices that limit diversity. This could be a cashier who mocks a Deaf customer, such as this unfortunate example, or perhaps or a supervisor who doesn’t give their Deaf/ HoH employee a shot at promotion because there’s no verbal connection, nor interpreting services provided for professional development workshops.
Every employee at an organization — whether they are in Human Resources, Customer Service, or Tech Support — serves as a public representative of that business. An employee’s behavior can have a direct financial impact, as well as a long term impact upon brand reputation. When employees receive the kind of training that enables them to make culturally competent decisions on the job, they are empowered with the tools they need to create and maintain productive relationships.
No one can speak to the trials and triumphs of a marginalized community better than a member of that community. The most effective Cultural Competency Training is facilitated directly by those who have firsthand experience navigating specific systems of oppression. Here at LCIS, we utilize the skills of Deaf and Hard of Hearing consultants to offer unique insight through our engaging cultural competency training programs. Employees are encouraged to ask questions and engage in candid dialogue with Deaf and Hard of Hearing consultants in an educational setting where confidence can be developed.
A thorough cultural competency training program can benefit any organization. By offering employees the opportunity and support to learn, inclusion efforts establish loyal relationships with employees and customers. Additionally, these professional development programs demonstrate a real commitment to social integrity. Effective cultural competency training fosters a more multicultural environment moving forward, where culturally competent HR managers are able to attract, hire, and promote talented candidates representing a variety of marginalized identities; which in turn welcomes even more diversity!
Proper cultural competency training is an investment in the very foundation of an organization. By offering employees these opportunities and support to grow, companies can build awareness right into their corporate culture. As some businesses discover the hard way, it’s much better to get ahead of social progress than to fall behind and risk having employees without training representing the company in a way that is not true to its values.
Click here to learn more about Cultural Competency Training, or to refer a company for our training programs! We offer customized training from Deaf and Hard of Hearing consultants to help organizations of any size develop meaningful connections with the Deaf and HoH community: including employees, customers, and clients.
“Where do you work?” “What do you do for a living?” In America, these are among the first questions a new acquaintance will ask us. This simple inquiry reflects the cultural emphasis placed on work and career choice in the modern world. But for many, this dreaded question serves as a reminder that even work is a privilege.
A recent survey conducted by TotalJobs, one of the UK’s leading jobs boards, revealed that more than half of d/Deaf and hard of hearing employees have faced discrimination at some point during their career because of their deafness. Approximately 25% of the survey’s respondents reported leaving a job as a result of discrimination. Just last year in the United States, deaf protestors marched on Washington D.C. to demand access to work, holding a banner that read “75% of Deaf are not working in USA.” What these numbers and actions suggest is that while companies are proudly touting diversity initiatives and proclaiming themselves to be “equal opportunity employers,” the reality does not match the narrative.
Often, discrimination against deaf individuals begins right in the interview stage. Deaf / HoH job candidates face the difficult task of revealing their disability to a potential employer, knowing full well how this might impact their chances of getting hired.
Deaf job seekers who use ASL as their primary form of communication are forced to decide whether they will hire their own interpreter for a job interview and pay out-of-pocket; or whether they will invoke their ADA right to have an interpreter provided by the company they are interviewing with.
While it might seem obvious that companies should provide interpreters for interviewees, as legally required, the unfortunate reality is that this makes deaf job candidates seem like a “burden” right off the bat. At this stage, a person who is d/Deaf is trying their best to make a good impression and, fair or not, asking a company to pay for reasonable accommodation during the interview process creates a stigma that is hard to overcome.
Take the example of Ricky Washington who applied for a job at McDonalds in 2012. Washington was a qualified employee with experience as a cook. He disclosed on his application that he was deaf and he was granted an interview, however once he asked McDonald’s to provide an interpreter for the interview, it was cancelled and never rescheduled. The restaurant management continued to interview and hire new workers while denying Washington the opportunity to interview. This is discrimination and it’s a violation of the Americans with Disabilities Act.
An employer must provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. Thus, individuals with disabilities who meet initial requirements to be considered for a job should not be excluded from the application process because the employer speculates, based on a request for reasonable accommodation for the application process, that it will be unable to provide the individual with reasonable accommodation to perform the job. In many instances, employers will be unable to determine whether an individual needs reasonable accommodation to perform a job based solely on a request for accommodation during the application process.
Although those who use auditory communication (ie: cochlear implants, hearing aids, lip reading) may not utilize an interpreter for job interviews, they face a similar set of difficulties during the hiring process. If the interviewer does not face the interviewee and speak clearly for the duration of the interview, the deaf/HoH person may struggle with understanding exactly what is being said. If the deaf/HoH interviewee asks the interviewer to repeat themselves too many times, the interviewer might become frustrated. If the deaf/HoH person chooses not to disclose their disability, they run the risk of the interviewer assuming they are just not paying enough attention or, even worse, that they are not intelligent because they cannot follow the conversation.
If all goes well in the interview phase and the company decides to hire a d/Deaf/HoH employee, they may not even realize that their workplace is not set up for accessibility. They might not notice that their employees are not culturally competent. They might not fully understand what steps need to be taken to ensure a productive work environment for a diverse team. Creating a deaf-friendly workplace begins with basic communication needs and extends all the way into corporate culture.
“If an organization or business is interested in hiring deaf people, they must have commitment or buy-in from all levels,” explains Karen Cook, Director of the Career Center at Gallaudet University. “From top executives, CEOs, Board of directors, to managers, supervisors and HR staff. They must educate themselves about deaf people, Deaf culture, as well as the Americans with Disabilities Act, section 503 of the Rehabilitation Act, and other legislations that can advise them of proper procedures and regulations.”
Management sets the tone for how deaf employees will be treated in the workplace. Cultural competency education is a critical piece of this puzzle. Cultural competency education helps erase stereotypes and assumptions, providing a foundational understanding of what it means to be deaf, what accommodations deaf individuals may need, and how to best connect across the language and cultural divide to most effectively collaborate when working with a diverse team.
Of course outright discrimination still exists in the workplace— we can find examples of deaf people being made fun of by other employees or denied interpreters for important meetings— but there are other, more subtle forms of discrimination that can hinder a deaf person’s career. Being left out of social activities, such as lunches or happy hours, can create a sense of isolation. If a deaf employee feels marginalized by their coworkers, they are less likely to share their valuable thoughts and opinions, defeating the entire premise of a multicultural group. If deaf employees ask other workers to repeat themselves and are told “never mind” or “it wasn’t that important” too many times, they may just cease to ask questions and retreat into the background.
The Total Jobs survey showed that discrimination against d/Deaf/HoH individuals in the workplace is sadly common, with 1 in 4 deaf workers having left a job as a result. As previously mentioned, jobs can be difficult to come by and therefore deaf workers are not typically eager to leave their hard earned positions. But when they believe their needs as an employee are not being met, or they perceive hostility from other employees or management, these workers feel left with no other choice.
When people who are d/Deaf/HoH are not able to access conversations and are left out of information exchange, they are automatically placed in a position of disadvantage. Even casual communication in the workplace is important, as it builds rapport and a sense of camaraderie.
If a deaf worker doesn’t feel comfortable in a group, or they aren’t able to fully participate in projects due to lack necessary accommodations (ie: captioning, interpreter, etc), they are less likely be considered when the time comes to offer promotions. If hearing workers are invited for dinners or rounds of golf with the boss, while deaf workers are overlooked for these invitations, guess which individuals will feel more confident and self-assured as professionals. In this way, hearing employees are able to benefit from even indirect mentorship simply because access to their superior is not limited by the boss’s willingness to reach across a communication gap.
Often times employees who are deaf are overlooked for promotions just because management is culturally unaware. They may fear that advancing deaf workers will be challenging for hearing subordinates (it’s not), or that the company will incur too many “additional expenses” (ADA provisions are part of running a business). Instead of recognizing the true potential of an individual and striving to remove barriers for everyone’s benefit, organizations tend to end diversity initiatives where the bottom line begins. Instead of analyzing the actual needs of deaf/ HoH employees, organizations might just assume that it will be too costly and time consuming to give deaf workers more responsibility. This uninformed and audist attitude toward creating opportunities effectively prevents companies from getting the most out of their deaf/HoH employees, since there seems to be no hope for upward mobility.
According to Cook, there are a number of ways deaf job seekers can improve their odds of being hired. Consider the following:
Employment and workplace discrimination is a complex problem that requires cooperation at all levels. The foundation for a positive and productive multicultural workplace begins with recognizing diversity as an asset. Cultural competency training for all employees, from the top executives to support staff, can help foster a deeper understanding of the value deaf individuals bring to organizations.
Beyond basic cultural competency training, Cook says that Human Resources departments should “work to ensure their processes, qualification standards, and job descriptions do not prevent the hiring and advancement of qualified persons who are deaf/HoH.” This means taking a look at current and future job postings to identify language that marginalizes those who experience hearing loss or deafness.
Cook also suggests that companies develop internship programs that bring in deaf students, with the potential to become full time positions for well-performing individuals. HR coordinators can partner with universities, such as Gallaudet and RIT/NTID, as well as vocational rehabilitation organizations to help create pipelines from school to work. Hiring managers can reach out to organizations involved in providing job opportunities for people with disabilities, such as US Business Leadership Network, Career Opportunities for Students with Disabilities, and National Organization on Disability to learn about best practices.
Once the decision has been made to add deaf/HoH employees to the team, employers should take time to learn about that employee’s communication needs and the different technologies that are available to accommodate deafness in the workplace. A great suggestion for welcoming a deaf individual who uses sign language to the organization is to offer ASL classes to any interested supervisors, managers, and coworkers. Besides helping hearing people learn to communicate with deaf individuals, ASL training can be a fun group activity!
If a person who is deaf feels like they are a valuable part of the workforce, they are likely to perform better and feel more invested in the success of the company. Cook points out that if an employer treats deaf/HoH employees well by providing accommodations, increasing job responsibilities, and offering opportunities for promotion, they will also be more likely to tell other deaf people that it is a great place to work. This creates a snowball effect for the diversity of the organization.
As we progress through the 21st century, previously marginalized groups are finding ways to fight back against the inherent oppression of mainstream culture. People with different identities are standing up and advocating for access to opportunity, including the basic right to make a living. Without these opportunities, a cycle of financial, spiritual, and cultural poverty is created.
By welcoming people who are d/Deaf/HoH into workplaces and setting them up with the tools they need to succeed, the entire organization can reap the benefits of diversity. Deaf employees bring a unique perspective and new ideas. When they feel comfortable, supported, and included as part of the team, they can focus on contributing to the overall success of your company.
Applying for jobs can be a test of nerves. Each resume must be tailored and each cover letter is a carefully crafted sales pitch. We highlight our skills and professional experience while explaining why we’d be a great fit for the organization. On employment applications, we are asked to expose so much of ourselves, yet we are expected to keep the most important details private.
A recent study published in the New York Times revealed that employers were 34% less likely to hire an experienced job candidate with a disability, and 15% less likely to hire a novice candidate with a disability. This study suggests what deaf people already know: even in our modern era, when organizations claim to value diversity, hiring discrimination persists as a sad reality.
Often, employers do not understand how to accommodate people with different abilities, fearing (incorrectly) that it will be costly or complicated. More importantly, they do not understand the value that people who are deaf bring to the team. Below are just a few of the many, many excellent reasons to include people who are deaf/ hard of hearing in any organization.
People who are deaf spend much of their lives finding ways to adapt within hearing culture. Because of this, deaf employees may exhibit impressive patience and flexibility in the face of a challenge.
2) MediatorsPeople who are deaf become talented at bridging communication and cultural gaps in everyday situations. This can translate into strong problem solving and interpersonal skills.
Deaf employees bring a unique perspective to the team. Because their background and life experiences are inevitably different than their hearing colleagues’, an individual who is deaf/HoH might suggest services, features, or marketing ideas that other employees would never have even considered.
Studies have shown that workers with disabilities are viewed as dependable, loyal, and responsible. They also tend to have overall positive job performance ratings. One study found that deaf/ HoH employees rank among the highest safety ratings in the workforce!
5) Hard WorkersSince deaf job candidates often face discriminatory hiring practices, it can be a challenge just to get a foot in the door. Deaf employees tend to work hard to secure their position and seek opportunities for career advancement.
A workplace that employs deaf individuals can enrich the culture of their entire organization! Adding diversity provides all employees the opportunity to work on effective communication and cooperation skills, while challenging people to explore new perspectives. With proper cultural competency training, each individual in an organization can learn to become more compassionate, open minded, and willing to go the extra mile for the team.
Common fears about hiring people who are deaf are usually unfounded. Those worried about cost should know that most accommodations cost less than $500. The Job Accommodation Network provides some great examples of affordable accommodations that allow organizations to hire and retain valuable deaf/ HoH employees, and there are tax benefits available to help businesses ensure ADA compliance.
For employers who have questions about integrating a deaf individual into the workplace, there are plenty of resources available. Ultimately, the best way to figure out what accommodations a deaf person needs and prefers is to simply ask them! Employers should ensure that they treat deaf employees with respect, communicate with them as professional colleagues, and don’t leave them out of work-related social situations (such as lunches and parties). Managers will need a basic foundation of knowledge about deafness and deaf communication to help everyone develop a comfortable working dynamic.
As our society increasingly celebrates diversity, businesses that do not adapt inclusive hiring policies are sure to fall out of favor. By denying qualified deaf individuals job opportunities, employers are also refusing their current employees the opportunity to learn and grow in a multicultural work environment. Additionally, the employee profile of a business sends a subtle message to potential clients and customers about an organization’s fundamental values.
Before hiring managers start calculating the cost of accessibility, they ought to consider the priceless advantage of a diverse workforce. Deaf individuals deserve an equal chance to succeed in any field they choose. Creating a deaf-friendly workplace enhances many people’s lives, and brings us one step closer to a deaf-friendly world. It’s progressive, it’s equality, and it’s the right thing to do.
LC Interpreting Services is thrilled to offer Cultural Competency Training seminars for businesses and organizations on a national level. Learn how to effectively integrate Deaf/HoH employees in the workplace and provide them the support they need, while educating other staff members and management about deafness and Deaf culture. Our cultural competency training is comprehensive, informative, and a great team-building exercise!
t’s an exciting time to live in America! All across the country, activists are successfully raising awareness about social injustice and amplifying the voices of marginalized groups. While we gain ground in the fight for equality, it can be easy to forget that not so long ago people with disabilities were openly excluded from all areas of public life. Young people today might not remember that there was a time where disabled children were quietly forgotten in schools, and disabled adults only dreamed of basic access to jobs, medical care, and popular culture. One piece of landmark legislation changed all that.
The Americans with Disabilities Act (ADA) was passed on July 26, 1990. In the 25 years since the ADA became law, the quality of life for people with disabilities has dramatically improved across the board. Wheelchair ramps on buildings, elevators in subway stations, braille signs, closed captioned TV— while the pieces might seem small on their own, they each fit into the larger puzzle of inclusion. More than ever before, individuals with disabilities have access to the everyday rights and privileges that we enjoy as American citizens.
The sad truth is that without any laws in place to ensure adequate access, organizations feel little obligation to consider the needs of disabled patrons or employees. Before the ADA became law, discrimination was happening everywhere from churches to movie theaters to jailhouses. The rights of people with disabilities were being trampled, and there was little anyone could do to prevent it.
The most important function of the ADA is to make the rights of disabled individuals clear for all to see. Titles I-IV of the ADA establish a basic set of expectations, and gives people recourse if they believe that they are being discriminated against due to their disabilities. People now have the ability to pursue legal action if they feel their rights are being violated, and organizations are less able to defend discriminatory practices.
Unfortunately, progress doesn’t happen overnight. The whole country did not immediately understand and begin accommodating the needs of disabled individuals the day the ADA was passed. To further establish these rights, several amendments were added to the legislation. Passed in 1990 and updated in 2004, the Individuals with Disabilities Education Act (IDEA), formerly known as Public Law 94-142, requires public schools to recognize the right of children with disabilities to receive a free public education of the same quality as their peers. The law mandates that qualified individuals in public schools must identify the needs of each student, and that the school must make reasonable accommodation to meet these needs. Promoting education is a critical step toward equality.
Exclusion from everyday life keeps people in a cycle of oppression. Prior to the ADA legislation, it was nearly impossible to break this cycle. Let’s say a deaf student began to fall behind in school. Instead of providing the deaf student with communication access in the classroom (an interpreter or note taker), the administration would just move the student to a remedial class. This student might be absolutely brilliant, but because they were unable to access the materials or participate in classroom dialogue, they would be sent to a slower learning group. If this same student pursued professional development elsewhere, for example attending seminars or networking events, they would encounter yet another barrier: negative attitudes from organizers who felt providing equal access was a burden. Now imagine this individual applying for jobs. Employers would be thrilled to interview such a qualified candidate, until they discovered that the applicant was deaf and required a few workplace modifications to perform their duties. Without any federal regulation, discrimination was shockingly common and the cycle of oppression was allowed to continue.
The Rehabilitation Act was one of the first sets of laws to protect the rights of people who are disabled. Passed in 1973, the Act “prohibits discrimination on the basis of disability in programs conducted by Federal agencies, in programs receiving Federal financial assistance, in Federal employment, and in the employment practices of Federal contractors.” We have come a long way since the first civil rights movements. In 1990, Title I of the ADA expanded on the provisions of the Rehabilitation Act to prohibit discrimination in all workplaces. Now we live in a country where blind computer programmers and doctors with mobility impairments can achieve success.
Opportunities for education and employment are finally opening up, thanks in part to legislation; but also because each day, thousands of disabled people are slowly but surely breaking down barriers and continuing to pave the way for equality. There are deaf teachers working in mainstream classrooms. Deaf dentists, physicians, and therapists who serve the unique needs of their community. Just this year, Derrick Coleman became the first deaf football player to compete in the Superbowl. Deaf actors, bloggers, artists, and musicians are using their talents to smash through pop culture stereotypes. Other disabled individuals are rising up to change public policy from the inside out, such as Claudia Gordon, who works in U.S. Department of Labor’s office of Federal Contract Compliance Programs and was the very first deaf woman of color to become an attorney. Or Gregory Hlibok, the deaf chief of the FCC’s Disability Rights Office. When given the chance to pursue their dreams, the biggest limitation disabled people usually face is doubt from others.
Growing up, I witnessed the struggles my mother and other deaf individuals endured when trying to perform everyday activities such as going to the bank or a doctors appointment. I am so grateful to live in this progressive time where the rights of disabled people are recognized and protected by the law. While the ADA definitely improved the quality of life for those with disabilities, I realize that we still have a long road ahead. My young deaf nieces deserve the same freedoms and opportunities to thrive that hearing children have. They deserve to live in a world where people do not judge or reject them just because they use another language. When I think of the world I want my nieces and children to grow up in, I know that the fight for equality has only just begun.
LCIS is thrilled to offer ADA Compliance Consulting for businesses and organizations. Our ADA Compliance Consulting program works in conjunction with relevant stakeholders and committee of Deaf advisors to assist organizations with reducing legal risk and ensuring that their business has all the tools for success when working with Deaf/ HoH customers, clients, or employees.
Applying for jobs can be exciting and nerve-wracking. You revise your resume until it is in top form, hoping your professional skills are strong enough about to be considered for the position. When a company contacts you to schedule a formal interview, gushing about how well qualified you are, they suggest that the job is essentially yours. It seems like everything is going great, right up until you inform the hiring manager that you are deaf and will need a sign language interpreter for the interview. “Oh, we will have to get back to you about that,” they say. But they almost never do.
It is well known in the Deaf community that a persons’ best chance of being considered for a job to bring their own interpreter for the interview– even though the ADA legally requires hiring entities to cover this cost. Sadly, instead of organizations accommodating the needs of a diverse workforce, deaf individuals have to accommodate for discriminatory hiring practices. And if they do get hired, after paying for their own interpreter, deaf individuals often continue to encounter both overt and subtle workplace discrimination.
Deaf people have to constantly push back against a society that was not designed for them to succeed. As an interpreter and CODA (Child of Deaf Adults), it can be hard to witness the structural injustice faced by my deaf colleagues and family members on a daily basis. I was recently on an assignment where the deaf consumer shared with me their frustration that the only times they were ever provided an interpreter was when it was absolutely necessary to moving forward on a project. This deaf individual works for a federal agency– an organization with plenty of funding to properly support their employees– yet has to work harder than any of their coworkers just to participate in the workplace.
Almost everyone has been in a work situation, at one time or another, where you were not provided the appropriate resources for the job. When you don’t have the tools you need, it can be difficult or even impossible to complete a task. This is discouraging and, if this pattern continues over a period of time, employees begin to feel disengaged from the organization. Employees perform best and are able to excel when they feel supported. The needs of deaf employees are a little different, and can vary from one situation to the next, but accommodations are generally not hard to make. Forming a positive relationship with deaf employees starts, just like any relationship, with a sense of respect.
Respect comes from understanding, from communicating, and from making a person feel appreciated. Before you even interview a deaf job candidate, do a little research on deaf communication and Deaf culture. We live in the age of the internet, where there is a wealth of information available; it only takes a short amount of time to give yourself a basic education. Nobody expects you to be a scholar on deafness– simply that you look beyond the stereotypes and approach the topic with an open mind. Learn that the deaf experience is different for everyone, about the different methods deaf individuals use to navigate the hearing world , and how to provide accommodations for equal access in the workplace.
Besides possessing the general skills required for the job, deaf employees can bring a unique perspective to your organization. Unfortunately, if deaf people do not feel like they are truly part of the team, they are unlikely to open up and contribute. If deaf employees are not able to participate equally in training seminars, team building exercises, meetings, or day-to-day office activities, they will probably not feel connected to the success of the organization. The best way to include deaf individuals in the workplace is to simply ask them what accommodations would make them most comfortable in each situation. Accommodations might range from from creating closed captioned training videos, to implementing Video Relay Service, to acquiring sign language interpreters. Reasonable accommodations will vary from person to person, but they are generally neither inconvenient nor cost prohibitive to provide. In the end, the entire organization benefits when they can get the most out of their employees.
In our current shifting social climate, organizations of all sizes are looking for ways to create workplace diversity. Diversity initiatives might be good intentioned, but many times they are poorly implemented, leaving these minority employees to sink or swim. Supporting deaf staff on an ongoing basis is like providing hardware and software updates, it is like making sure the break room has coffee– it is a crucial part of creating a healthy and functional working environment. It is simple, and the right thing to do.
LC Interpreting Services (now known as SignNexus) is pleased to offer sign language interpreting services and cultural competency training for businesses and organizations. Provide your deaf employees with the professional support they need; and learn how to truly benefit from having deaf employees join the team.
